Customer Survey

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Tell us a little about yourself:

Your Title:
Company:

Customer Type:

Your Purchasing Role (select all that apply):

Initiates the decision to buy

Gathers information

Evaluates alternative suppliers

Influences the decision

Makes the decision to buy

Makes the purchase

Type of Product Used (Check all that apply):	Lab Dialysis	Hollow Fiber Filters	CellMax Culturing
	Lab Ware	Chromatography
	None	Other:

1. How much do you agree with this statement. Spectrum's products represent a very good value for their price?

COMPLETELY
DISAGREE

COMPLETELY
AGREE

2. If asked by a colleague in your company, how willing would you be to recommend Spectrum as a supplier of quality goods?

VERY
UNLIKELY

VERY
LIKELY

3. What new products would you recommend we add to the current product line and why?

4. How accessible are we at Spectrum to you, our customer?

VERY
INACCESSIBLE

VERY
ACCESSIBLE

5. Overall, how satisfied are you with Spectrum?
Please indicate your level of satisfaction on a scale of 1 to 5 with 1 being completely dissatisfied
and 5 being completely satisfied.

COMPLETELY
DISSATISFIED

COMPLETELY
SATISFIED

If you would like us to contact you regarding this survey or be added to our e-mail list, please
check the appropriate boxes and enter your e-mail address:

Please contact me with questions regarding this survey

Please add me to your e-mail list

E-mail Address:

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hi dave

Customer Feedback