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Web: Credit card (Visa®, MasterCard® & American Express®) and PO orders can be placed
on-line 24/7 at www.spectrumlabs.com. Look for special offers and promotions.
Phone: Customer & Technical Support are available by phone at (800) 634-3300
(US & CAN) or (310) 885-4600 (worldwide) from 6 am - 5 pm
PST. Chromatography support is available at (800) 459-9700 (US &
CAN) or (281) 443-2900 (worldwide) from 8 am - 4:30 pm Central US Time. Please
have ordering, shipping & account information on hand to insure
prompt service.
Fax: Fax orders to (800) 445-7330 (US & CAN) or (310) 885-4666
(worldwide). Chromatography orders should be faxed to (281) 443-3100.
Please include ordering, shipping & account info as well as daytime
phone no.
EDI: Call Customer Service at (800) 634-3300 (US & CAN ) or (310) 885-4600
(worldwide) to set up EDI (Electronic Data Interchange) ordering.
Payment Terms: Spectrum Laboratories accepts credit card orders (Visa, MasterCard & American Express) as well as Purchase Orders for established accounts.
Call our Customer
Service at (800) 634-3300 (US and Canada only) or (310) 885-4600 (worldwide) to open a new account. Payment terms are NET 30 for Purchase Orders.
Pricing: Prices are subject to change without notice before orders are placed. If there is a difference of 10% or greater between our current prices and the
prices indicated on your order, we will contact you prior to shipping the order. To obtain current pricing go to www.spectrumlabs.com or call Customer Service.
Shipping Policy: In-stock products will be shipped the same day the order is received for orders placed by 2 pm PST. Shipment of all US and Canada orders
are FOB Los Angeles, CA or Houston, TX with charges prepaid and added to your order. Overnight or 2-day shipment is available at an additional cost.
Return Materials Policy: Spectrum accepts the return of unused products shipped in error or which do not meet your requirements. To return products contact
Customer Service for a Return Materials Authorization (RMA) number. A credit will be issued for the product once received by Spectrum, provided it is unused
and in original packaging. Products with expiration or recommended use dates must be returned within 30 days of shipment from Spectrum to receive credit. All
other returns must be received within 90 days. A 30% restocking fee will be charged on all products returned for reasons other than fulfillment errors or quality issues.
Standard Limited Warranty: Distributor shall pass on to its customers Manufacturer's standard limited warranty. Manufacturer's standard limited warranty
covers the replacement of a defective product for a period of one hundred twenty (120) days after shipment to the Distributor or for a period of ninety (90) days
after shipment to a customer, whichever occurs first. This warranty is contingent upon proper use of a Product in the application for which it was intended and
does not cover Products which have been modified without Manufacturer's approval or that were subjected by the customer to unusual physical stress.
No Other Warranty: Except for the express warranty set forth above, manufacturer grants no other warranties, express or implied, by statute or otherwise
regarding the products, their fitness for any purpose, their quality, their merchantability, or otherwise.
Limitation of Liability: Manufacturer's liability under the warranty shall be limited to a refund of the customer's original purchase price. In no event shall
manufacturer be liable for the cost of procurement of substitute goods by the customer for any special, consequential or
incidental damages for breach of warranty.
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